Customer Service Policy

CUSTOMER SERVICE POLICY

We’re Here for You – 24/7

At our store, your beauty journey is our top priority. We don’t just sell makeup; we’re here to ensure you have a seamless, worry-free shopping experience from the moment you click "Order" to the second your package arrives.


Fast Support Response

Got a question about a shade? Need to update your shipping address? We’ve got your back.

  • Response Time: We strive to respond to all inquiries within 12 to 24 hours. Our team works around the clock to make sure you’re never left waiting.


Order Assistance

If you need to change or cancel your order, please contact us as soon as possible. Because we aim for 1-3 day fast shipping, our warehouse team moves quickly! We will do our absolute best to catch your order before it ships out.


Your Feedback Matters

We are a community-driven brand. If you have suggestions on how we can improve or products you’d love to see at our signature 70% off price, we want to hear from you. Your satisfaction is the heartbeat of our business.


How to Reach Us

For the fastest resolution, please include your Order Number and a brief description of your request in your email.